LEGAL

Refunds Policy

We want you to feel that what you paid for matches what you received. This page explains when a refund is available and how to request one.

What is refundable

• A Year-Ahead Cosmic Map or Compatibility Report that has a clear technical fault (e.g. truncated text, broken sections, math obviously wrong against your birth details).
• A question bundle where the credits were not granted to your account after a successful payment.
• An Astro Pro subscription that was charged after you cancelled, or where features promised by the subscription were unavailable for an extended period.
• Any purchase made by a minor without their parent or guardian's consent.
• Any purchase made in error if you write to us within 48 hours and the credits, subscription days, or report have not been substantially consumed.

What is not refundable

• Disagreement with the content of a reading (e.g. "this didn't come true" or "I didn't like the tone"). Readings are for spiritual reflection, not guaranteed predictions.
• Question credits you have already spent.
• Subscription days you have already used.
• Reports you have already downloaded as a PDF and used substantively.

How to request a refund

Write to support@getkarmik.com from the same email address tied to your account, with:

• The Google Play / App Store order ID (or a screenshot of the receipt).
• A short description of the problem.
• If applicable, a screenshot of the issue.

We aim to respond within two business days. Approved refunds are processed through Google Play Billing or the App Store, and may take 5 to 10 business days to land in your account depending on your bank.

Statutory rights

Nothing in this policy limits any refund or consumer-protection rights you have under your local law (including the right to a refund of digital content under EU/UK consumer law and the Indian Consumer Protection Act).