LEGAL

Privacy Policy

This Privacy Policy describes how Karmik ("we", "us", "Karmik") collects, uses, stores, shares, and protects your personal information when you use the Karmik mobile application ("the App") and the website at getkarmik.com ("the Site"). By using the App or the Site you agree to this Policy. If you do not agree, please do not use the App.

1. Who we are

Karmik is operated by the Karmik team based in India. For any privacy question, write to support@getkarmik.com.

2. What we collect

2.1 Account information

• Phone number (when you sign in by phone), or Apple ID / Google account identifier and the email associated with it (when you sign in with Apple or Google).
• The unique user ID our authentication provider (Supabase) assigns you.

2.2 Birth chart data (the core of the product)

• Your full name (used for greetings and on saved reports).
• Your date of birth, time of birth (or "unknown"), and birth city — latitude, longitude, and timezone offset of that city. We need these to compute your Vedic chart.
• Your gender and preferred language (English or Hindi), if you provide them.
• Birth details you save for other people (e.g. a partner or family member) for compatibility readings. The same fields, treated the same way.

2.3 Generated content

• Your computed Vedic chart (lagna, planets, dashas, nakshatras).
• Questions you ask, the readings the App produces in response, your daily horoscopes, your Year-Ahead Cosmic Map, your compatibility reports.

2.4 Purchase information

• Records of which in-app products you bought (question bundles, Astro Pro subscription, Year-Ahead Cosmic Map, Compatibility Report), the Google Play / App Store order ID, the price you paid, and the time of purchase.
• We do not see or store your card number, UPI ID, or other payment instrument. Payments are processed entirely by Google Play Billing or Apple App Store.

2.5 Device and usage information

• A device push-notification token (so we can send your daily horoscope) if you opt in to notifications.
• Anonymous in-app analytics events (e.g. "question_asked", "paywall_shown", "reading_translated"), with no payload that contains the contents of your reading.
• Crash reports and performance traces collected by Sentry, which may include the device model, OS version, and a stack trace.
• For ad-attribution purposes only, if you arrived from a Meta (Facebook/Instagram) ad, we may share that you opened or signed up via the Meta SDK. You can opt out in your device settings.

3. How we use your information

• To run the App. Your chart powers every reading. Without your birth data we cannot operate.
• To generate readings. Your chart and your question are sent to a third-party large language model (see Section 5) which returns a reading. The reading is then stored in your account.
• To send your daily horoscope by push notification at the time you choose.
• To process purchases and grant the credits, subscription days, or reports you paid for.
• To improve the App. Aggregated analytics tell us which features are used. We do not read your readings to improve the model.
• To prevent fraud and abuse of free credits, subscriptions, and refund policies.
• To contact you about your account, your purchases, or major changes to this Policy.

4. Legal basis (for users in the EU/UK)

We process personal data under the following legal bases under the GDPR: (a) contract (we cannot deliver the App without your chart); (b) consent (for notifications and analytics, where required by your local law); (c) legitimate interests (fraud prevention, security, product analytics). You may withdraw consent at any time.

5. Who we share data with

We use a small number of trusted service providers ("sub-processors") strictly to run the App:

• Supabase (auth + database + edge functions). Your account, chart, readings, and purchase history are stored on Supabase infrastructure. Supabase Privacy.
• OpenRouter / Google (Gemini) / DeepSeek (LLM providers). When you ask a question or open a horoscope/report, we send your chart summary plus the question or prompt to the model and receive the text back. Inputs and outputs are not used to train models per the providers' policies; we do not send your name, phone, or email to the model. OpenRouter Privacy.
• Google Play Billing / Apple App Store (payments). They are the merchant of record.
• Expo / EAS (over-the-air updates, push delivery).
• Sentry (crash reporting). Sentry Privacy.
• Meta (Facebook/Instagram) (advertising attribution, only if you arrived from an ad). Meta Privacy.

We do not sell your data to anyone. We do not share your chart, readings, or birth details for any advertising purpose.

6. Where your data is stored

Data is stored on Supabase infrastructure (currently hosted in the AWS region closest to most of our users; specific region is configured per-deployment). Sub-processors may store data in their own regions, listed in their privacy policies.

7. How long we keep your data

• Account, chart, readings, purchases: retained for as long as your account is active.
• Deleted accounts: when you delete your account from inside the App, all personal data tied to that account (profile, chart, readings, horoscopes, additional charts, compatibility reports, year-ahead reports) is removed from our active database within 30 days. Backup snapshots are purged on a rolling 90-day cycle.
• Purchase records required by tax/accounting law may be retained in anonymised form for up to seven years.
• Crash and analytics data is retained for up to 12 months in anonymised form.

8. Your rights

You have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate data (you can edit your birth details from inside the App, under Settings → Your Details).
• Delete your account and personal data, in-app under Settings → Delete Account, or by writing to support@getkarmik.com.
• Export a copy of your data in a machine-readable format. Email us.
• Object to certain processing, or withdraw your consent for analytics or notifications at any time.
• Lodge a complaint with your local data protection authority.

9. Children

Karmik is not intended for children under 13. If you are between 13 and the age of digital consent in your country, you must use the App only with the consent and supervision of a parent or guardian. We never knowingly collect personal data from children under 13; if you believe we have, write to support@getkarmik.com and we will delete it.

You may save the birth chart of a child (your own child, in your account) to receive readings about them. Charts of children under 12 receive only gentle, age-appropriate readings; detailed dashas, remedies, and compatibility are locked until age 12.

10. Security

We use industry-standard measures to protect your data: HTTPS for all network traffic, encryption at rest in the database, row-level security so each user can only read their own data, and least-privilege access for our team. No system is perfect, and if a breach occurs we will notify affected users and the relevant authorities within the timelines required by law.

11. Changes to this Policy

We may update this Policy from time to time. If we make a material change we will notify you in-App and, where possible, by email or push notification before the change takes effect. The "Last updated" date at the top reflects the most recent revision.

12. Contact

For anything privacy-related or otherwise, write to support@getkarmik.com.